What’s the connection between back office and client experience?
At the heart of any wealth management business is the advisor – who should be focused on understanding their customers’ life goals, and building and sustaining their wealth. When they’re impaired by administrative tasks, and clunky, disconnected workflows, the business loses productivity and profitability.
By choosing features and functions over customer connection, businesses miss opportunities to be more efficient throughout the value chain. The flexibility to better meet changing regulatory requirements and expanding globalization is compromised. The portfolio manager has what he or she wants, the operation has what they want, but it is all at the expense of profitability, operational risk and a seamless customer experience.
Transform into a flexible business model that can respond to the changing needs of the market.
The SEI Wealth PlatformSM integrates the entire value chain. It includes back office services such as aggregation, cash management, class actions, custody, reconciliation, and tax processing. The customization, configuration, and approval functions embedded in the platform help unify and streamline systems and processes that impact the entire value chain.