Communication is key

Justina Lai:
So, ultimately, we want to start first and foremost with a shared and common understanding of those, you know, our vision, our mission and our values.

Kristen Bauer:
Clarifying what our values are, where we're going, what our true North is and the impact that people can make, listening to the voices of all stakeholders, really honing in on what their passions and purpose are, and providing a place where people can feel like they can make their greatest impact.

Brett Williams:
You need a team of people who are committed to change if you're going to actually achieve change.

Kevin Chorniak:
Being really inclusive with your team members early on in the process and throughout the entire change transformation is critical: getting buy in and support from them, asking them to be around the table helping solve the problems and then just staying close to them throughout the entire life of the project and just being sure that you've kind of got your finger on the pulse of everything that's happening.

Brett Williams:
Because I think one of the important things about that is making sure that I'm not trying to solve a problem, I think they should solve, but a problem, they think they should solve. And that means you've got to talk to people and it means you've got to work out within their firm, and help them work out within the firm, who are the important drivers of change that they're going to take with them. 

Kevin Chorniak:
Also looking for the silent leaders on your teams, those that have influence with their peers and those and other team members and asking them to be a part of the project, having their buy-in, ensuring you've got their support, that can go a long way in a successful transformation project.