March 2021

Our leadership teams across the company globally have created a multi-phased return-to-office plan. The health and safety of our workforce is paramount in our planning. We continue to follow the guidance of the local and national governments in the geographies in which we operate as we assess our situation. Our planning is broken into four phases. We are currently in phase 2. We have restructured floor plans to accommodate social distancing measures per national health authorities, as well as implemented various health and safety protocols for the approximately 225 employees currently working in our offices in order to perform those on-site activities that are necessary to deliver the services on which our clients rely. 

Approximately 98% of our personnel are observing work-from-home protocols across all of our global locations. We have been able to maintain our operational integrity and the robustness of our offerings in the current work-from-home environment.

The third phase of our return to office will consider improvement in health and safety measures relative to community spread of the virus, coupled with extensions of the roles discussed in the second phase and additional support roles we believe are necessary to assist a larger workforce. We are now planning on a two-part Phase 3 return in our Oaks facility:

  • Phase 3A (on or around May 1):  During this phase, we will bring back certain group or team leaders, on a voluntary basis, to gain experience working onsite under our current health and safety protocols. This will provide leaders first-hand experience with how our office environments are set up and currently functioning. They can communicate their experience directly to their teams in preparation for a larger return, as well as help inform how we will structure bringing back the teams for which they are responsible.  

    We hope by May 1 to have a better understanding of how the newly identified strains will change, if at all, our understanding of the factors that we should consider in designing our return-to office plans, balancing the health and safety of our teammates with the operational needs of our business as our primary goal. 
  • Phase 3B (on or around June 21):  We would like to welcome back to our offices up to 25% of our workforce in this phase. We are prioritizing operations and development teams that we believe will benefit from the in-office environment. We feel that waiting until June 21 will allow time for us to gather more data on how the virus and the various mutations are evolving; to see the initial effects of the vaccines and other therapeutics that have been recently introduced; and for most parents of school-age children to move to a date after the school year has ended.  If we believe the virus continues to pose a significant health risk—including an elevation in spread; the impact of new virus strains on society; the effectiveness, roll-out and availability of vaccines and therapeutics; and/or governmental guidance tilts toward more lockdowns—we will, as we have done in the past, adjust.

Regarding Phase 4, much of the decision-making regarding this phase, other than consistency on health and safety, will be based on our learnings in the second and third phases. 

We’ll welcome employees back to our other domestic and international offices in a similar phased approach. The management teams in each of these geographies are currently working on timing, including the availability and safety of public transportation, the health and safety protocols of landlords that control the multi-tenant offices in which we work, and local and national government guidance.

Our operational integrity remains, and we are confident that our current technology infrastructure and contingency plans will enable us to maintain the integrity of our operations and services, as well as our high standards for client service.

If you have any questions about our efforts to ensure operational integrity, please call us at +1 610-676-1000.

View our Return-to-Office Guide.